Online booking terms
FLATS4RENT HOLIDAY RENTALS TERMS AND CONDITIONS
Here are the terms and conditions that apply to your booking. All guests should know that when they make a booking with Flats4Rent they are committing to everything contained in this Terms and Conditions document, so please read it carefully and check for updates in every booking.
In addition to these general terms and conditions, there are specific policies relating to individual apartments and their surroundings. They are listed in each apartment’s profile page.
After booking an apartment the guest will receive an e-mail and/or SMS message from Flats4Rent confirming the reservation and explaining the apartment details inside a booking voucher. The guest will be invited to fill in a Pre-Check-in form that is highly important to help us provide better service.
The Pre-Check-in form will ask for the time of arrival and the total number of people staying in the apartment, so we can provide the right quantity of bed linens and bath towels. The pre-check-in form will also indicate whether the guest will be met by our staff at the apartment, will pick up the keys at the Welcome Center or will hire the Flats4Rent transfer service.
Flats4Rent cannot assume any responsibility if the guest fails to fill in the Pre-check-in form.
All information provided to Flats4Rent in the Pre-Check-in form (eg. check-in and check-out date, transfer prices) are saved in our database. Any attempt to change it and violate the original information will invalidate the Pre-Check-in form and will be subject to reservation cancellation.
ARRIVAL AND CHECK-IN
Unless otherwise agreed, check-in will be after 3:00 pm.
Apartments outside Porto Guest must call our Flats4rent team’s phone number at least 45 minutes before arriving at the apartment´s front door and then go straight to the apartment. All contacts will be supplied after booking confirmation. We cannot assume any responsibility if the guest fails to call in advance.
Due payments Any outstanding payments due must be paid to the Flats4Rent staff in cash (Euros) upon arrival. The Flats4Rent staff member has the right to cancel the reservation if guest refuses to pay the amount due at check-in.
Late check-in Any check-in after 00:00 pm is subject to the payment of a late check-in flat fee of 30€ to be paid in cash to our staff.
COLLECTION OF PASSPORT / ID CARD DATA
Upon check-in, the guest must provide the passport or ID card details as it is mandatory to communicate the data of the foreign guests to the SEF ([…] Foreigners and Border Service) The guest must present the identity card / passport of all the people who will stay in the apartment.
(applies only to Porto apartments)
The Welcome Center is a key pick-up center. All guests will be informed on the voucher sent by Flats4Rent after booking that someone will receive them at the apartment or in some cases it is subject to key pick-up at the Welcome Center.
Welcome Center hours The Welcome Center is open from 9:00am until 7:00pm. If the guest arrives before 9:00am they will have to wait for the Welcome Center to open or hire the Flats4Rent private transfer service.
After 7:00pm the Welcome Center will be closed. Guest must then go straight to the apartment and call our Flats4rent team phone number 45 minutes before arrival at the apartment front door. All telephone and e-mail contacts shall be sent after the booking confirmation. We cannot assume any responsibility if the guest fails to do so. Optionally, the guest can hire the Flats4Rent transfer services.
Guests that arrive before check-in time (3:00pm) might be able to leave their luggage at the Welcome Center and pick it up later (but before 7:00pm). The guest must pay the locker in cash (5€) when collecting the luggage.
Welcome Center Address
Rua Mouzinho da Silveira, 112
FLATS4RENT TRANSFER SERVICE
(Porto metropolitan area only)
Flats4Rent offers a private shuttle service. The service works 24 hours a day and will take guests from a pick-up place (eg. Oporto Airport, Metro or train stations) to the front door of the apartment building.
Hiring Flats4Rent transfer service can be made at the Pre-check-in or via e-mail to firstname.lastname@example.org until 24 hours prior to the check-in time. Prices vary according to the number guests, pick-up location, and apartment location address.
When guests check-in, Flats4Rent will provide ONE set of keys ONLY. Guests must be careful not to lose it or leave it inside the apartment. Additional fees will be charged for lost keys or lock-outs. Fees are charged as follows:
Lost Keys (price per key) – 30€ Emergency staff visit (between 8:00am and 11:00pm) – 0€ Emergency staff visit (between 11:00pm and 8:00am) – 15€ Hiring a locksmith service – The guest will be responsible for the full fee charged by the service provider. The service provider’s fee is based upon the complexity, materials, time spent and other variables.
Please be advised that it may take up to 45 minutes for our staff to arrive in order to assess the situation and take action.
Guests must return all keys on departure.
APARTMENT APPLIANCES AND AMENITIES
All of the apartment’s appliances and amenities are described on the apartments page. Flats4Rent cannot provide any item that is not listed (e.g. air conditioner, heaters, TV sets).
MAINTENANCE AND SPECIAL REQUESTS
Any and all problems inside the apartment (eg. electric problems, equipment malfunction, water leaks), must be reported to our Flats4Rent team by email or telephone immediately. Depending on the problem, the resolution might take up to 72 hours or even more if it depends on third party services.
While respecting the privacy of the guests, Flats4Rent reserves the right to access the property at any time if necessary for inspections, repairs, and emergencies.
Extra beds and baby cribs can be requested in advance but are limited to availability at that time. Depending on the problem, the resolution might take up to 72 hours or even more if it depends on third party services.
Appliances and devices If an appliance does not work, or the guests are not sure about how to use any device in the house, guest should contact the Flats4Rent team.
Cleaning The apartment will be cleaned before guests arrive.
The Flats4Rent basic service includes one set of towels, bed linens for each reservation. Additional cleaning services and products, including a change of sheets and towels, are available by request for an additional fee.
Guests do not have to clean the apartment at check-out. Apartment must be left organized and trash should be put away. Please do not leave the rubbish outside the door of the apartment or outside the door of the building. Use the rubbish bins in the street that are provided for that purpose.
Pets Absolutely no pets (of any breed, size, or age) are allowed in the Flats4Rent apartments. If any pet is found in an apartment, Flats4Rent reserves the right to require guests to leave the apartment without any compensation or refund of fees paid.
Smoking policy All Flats4Rent properties are entirely non-smoking, inside and outside. This includes all balconies, patios, terraces and garden areas.
Do not make any alteration or addition whatsoever to the accommodation or its contents.
Items in the apartment All items that are found in the apartment belong to the owner and are not to be moved or removed from the property even during the stay.
Quiet hours and disturbances Between 9 pm and 9 am, please keep all noise to a minimum. Please do not disturb neighbors when opening or closing the apartment door or the building door.
We do not accept reservations for illegal or immoral activities. The guest whose name is on the booking confirmation email will be responsible for the behavior of the entire group and agrees to avoid any and all illegal activity.
Do not invade the privacy of the owner or publish or reveal anything which might allow a third party to identify the address of the property or the identity of the owner (even if such information is already in the public domain).
Guests have primary responsibility for their own safety during their stay at Flats4Rent accommodations. Guests must listen to any instruction or explanation which is provided by Flats4Rent check-in staff when showing the accommodation (or at the Welcome Center).
If a guest becomes aware of anything during the stay which is believed to be a health & safety risk, the guest must inform Flats4Rent staff immediately. When leaving the apartment, guests must be sure to leave gas appliances turned off, windows closed, and the air-conditioning, central heating, and the lights turned off and taps are closed.
DEPARTURE AND CHECK-OUT
Check-out is until 11:00am, and all guests must leave the apartment by the designed check-out time. Guest must inform Flats4Rent of the desired check-out time so a Flats4Rent staff member can be present for check-out.
In case a Flats4Rent staff member cannot be present at check-out time, the guest is allowed to leave the keys at the welcome Center. Guest must NOT leave the keys in the door lock.
Guests that fail to leave before mid-day will be charged for an additional full day’s accommodation fee. If the guest refuses to leave, Flats4Rent reserves the right to enter the accommodation, remove their belongings, change the locks, and also to take further action as may be necessary. (The guest will be charged for the costs of any such action.)
Items left in the apartment Flats4Rent is not responsible for any item left inside the apartment after the guest leaves. Any belongings found at the apartment might be returned upon request. The guest is fully responsible for all charges related to the process of getting back their belongings.
NUMBER OF GUESTS
Guests must indicate the exact number of guests on the Pre-check-in form. No more than the number of guests specified in the booking may stay at the accommodation. The number of people who may use the apartment should not exceed the amount indicated on the apartment page. If the number of guests exceeds the limit, Flats4Rent reserves the right to require guests to leave the apartment without any compensation or refund of fees paid.
APARTMENT/ PROPERTY DAMAGE
Guests agree to pay the cost of any damage to the accommodation or contents. At check-in the guest is requested to pay a deposit of 100€ that will be refunded at the time of check-out if there is no material damage.
Guests must notify Flats4Rent of any damage to the accommodation, contents, fixtures, or fittings which occur during the stay, even if the guest considers the damage to be regular wear and tear and even if the guest does not believe the damage is his or her fault. If the guest does not notify Flats4Rent of any such damage, the guest will be liable for such damage up to the cost of a full replacement.
Any deduction for damages will be deducted from the deposit made by the guest. If damages exceed 100€, the guest authorizes Flats4Rent to charge these fees to the credit or debit card provided when making the reservation.
The guest acknowledges that the accommodation is a home and agrees not to access any cupboard, closet, or drawer which has been sealed with tamper tape and also agrees to pay a fixed charge as set in the house rules for any breach of any tamper tape.
The Flats4Rent service is legally limited to the apartments and the relationship with guests during the stay. Flats4Rent shall not be responsible for any occurrences outside the boundaries of the apartment such as (but not limited to): the building´s cleaning and maintenance, outside noises, construction, neighbors or any other issue not directly related to the apartment itself.
The photos and descriptions of the apartments are produced by Flats4Rent and have been reviewed by the owners. Minor changes in the apartment may occur compared to the pictures on the website, without compromising the overall condition and amenities. Flats4Rent will not compensate guests, refund fees, or relocate guests to other apartments based on taste or the likeness of the apartment. It is the responsibility of our guests to assure, before booking, that the area or neighborhood they choose to stay in is to their liking.
Flats4Rent shall not be responsible for any damage, caused directly or indirectly, that may occur during the stay of the guests in the apartment, such as (but not limited to): injury to person or possessions, theft or criminal behavior, losses due to fire or misconduct, etc. The same applies in respect to any deficiencies in the supply of gas, electricity, water, telephone or internet. Flats4Rent is not responsible for potential delays, accidents, loss, or change of schedule or rates that are related to our supplier’s services.
Flats4Rent and its staff are not responsible for errors and omissions, misrepresentation by third parties, disputes between a guest and a third party, or the content of external links other than the one on which the booking took place. In the event guests fail to comply with these terms and conditions, or in the case of misbehavior by the guests, Flats4Rent reserves the right to require guests to leave the apartment without any compensation or refund of fees paid.
UNUSUAL SITUATIONS AND LEGAL STUFF
This agreement is between the guest and Flats4Rent, the company who is duly authorized to arrange rental of the accommodation. This agreement is a license to occupy the accommodation during the agreed-upon period. Guests are not tenants of the accommodation and have not been granted exclusive possession of the accommodation. Guests are renting the accommodation under a license of occupation.
In the rare case that an apartment that is booked becomes unavailable, due to damage from a water leak, for example, or by any circumstance beyond our control, Flats4Rent will not be liable for the inconvenience caused, however we will take any necessary steps to relocate the guest to an apartment with similar characteristics.
If the guest does not accept the relocation, the total amount (excluding costs related to the days when the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor Flats4Rent will be liable to the guest for any further amount in respect to the cancellation of the booking.
Flats4Rent will not be liable for the possible theft of objects left in the apartment.
ABOUT THE TERMS AND CONDITIONS
Flats4Rent reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using the Flats4Rent service to review these terms and conditions in the case of a change before making a booking.
By agreeing to use the Flats4Rent service it is understood that the guest accepts any changes and that all parties will comply with these changes. These terms and conditions do not affect the guests’ consumer statutory rights.
Since Flats4Rent is stationed in Portugal, these conditions are subject to Portuguese law. The Portuguese Courts shall have sole jurisdiction in the event of legal action concerning any accommodation booking with Flats4Rent.
Dear guest, Below are the payment policies that apply to the website www.flats4rent.pt. When you make a booking on ones of this website you agree to its payment policies and terms and conditions. If you have booked your apartment from an affiliated website (eg. Booking.com, AirBnb, HomeAway) you agree to their own payment and cancellation policies with agrees with Flats4Rent terms and conditions. Please read the information below carefully and in case of any doubt, please contact us at email@example.com
1 – BOOKING AND PAYMENT
To book your apartment, you make an initial online payment that is calculated based on the apartment you choose and the length of your stay. When making a reservation at Flats4rent, the guest must pay the total amount (ONLINE COLLECTION). The booking is only confirmed after confirmation of payment and consequent confirmation e-mail sent by Flats4Rent. A security deposit of 100€ is requested upon check-in (unless otherwise stated) and will be refunded at check-out If there is no damage and if the apartment is in good condition.
2 – REMAINING BALANCE AND DAMAGE DEPOSIT
If Flats4rent changes the payment policy from 100% to another lower amount at the time of booking, the remaining amount will be paid in cash in Euros upon arrival directly to the Flats4Rent staff. You agree to pay the accommodation fees as set out in the booking without deduction and you also agree to discharge the cost of any damage to the accommodation or contents and to pay any fees in relation to overstaying. The accommodation fees set out in the confirmation of booking are for rental of the accommodation and optional services provided on the website. No additional concierge or other services are included.
3 – BOOKING MODIFICATIONS
If you would like to make a change to your booking, it can be made prior to your check-in date. Depending on the change, we can either modify the existing booking or cancel and rebook it. It is possible to reduce the number of nights 8 days or more before the arrival date. In this case, we will not charge you for the nights that you do not use, as long as the change is done 30 days before the check-in.If the change is done in a period below 30 days , it implies 100% payment of each night cancelled Reducing the number of nights 7 days or less before arrival entails paying rate of 100% of the value of each night cancelled. Adding extra dates is permitted when the same apartment is available for the extra dates. The change should take place only after payment of the difference in the amount of the reservation fee. The first change of the reservation is not subject to administration costs, but subsequent changes are subject to a fee 20 €. Despite contacting our customer care service by phone, any booking change or cancellation must be required by mail to Flats4Rent, with the booking reference.
4 – CANCELLATIONS
The guest can cancel free of charge up to 60 days before arrival. The guest must pay 100% of the total price in case of cancellation in the 60 days prior to arrival.
In case of no-show, the guest will be charged 100% of the total price. The guest will be charged a 100% prepayment of the total price at any time.
Tolerance Period No fee will be charged for cancellations within 24 hours of booking
Not refundable The guest must pay 100% of the total price in case of cancellation at any time. The guest will be charged a 100% prepayment of the total price at any time. Cancellation on check-in or non-communicated date: The total reservation is charged (and you authorize Flats4Rent to deduct these sums from the credit or debit card you provided when making the reservation).
5 – FEES
Flats4Rent charges fees for an extra people in the apartment (€ 15) and also in some apartments a cleaning fee (€ 15) is charged.